Shipping policy

Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Australia Standard Shipping: 3–7 business days
Australia Express Shipping: 1–3 business days
International Shipping: 7–15 business days
⚠️ Delivery times are estimates and may vary depending on location and carrier delays.

3. Free Shipping
We offer free standard shipping on orders over $120 AUD within Australia.

4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates.

5. Shipping Delays
We are not responsible for delays caused by:
Postal service disruptions
Customs clearance
Weather or unforeseen events

6. Customs, Duties & Taxes
For international orders:
Customers are responsible for any customs duties or taxes
We are not responsible for delays due to customs

7. Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for orders shipped to incorrect addresses provided by customers.

8. Lost or Damaged Items
If your order is lost or arrives damaged:
Please contact us within 7 days of delivery
Include your order number and photos (if applicable)
We will assist you in resolving the issue.

9. Contact Us
If you have any questions, please contact us at:
📧 info@auravalejewellery.com